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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brooke Reedy

Brooke Reedy

January 4, 2026

5  out of  5
rating by Brooke Reedy
"I have had insurance with State Farm and specifically with Matt’s team for a few year now. They are all wonderful people to work with, they make sure that everything is seamless and no hiccups happen. Special shout out to Cassie, she is always so happy to help and so kind. Thank you to the team for being so amazing!! 4/30/2021 update Special shout out to Emily! There were some changes that were being made to my policy and she explained everything with ease and patiently listened to my concerns and answered all of my questions. I’m so grateful knowing that I will be well taken care of when it comes to the employees working here. 01/04/2026 update: Another shout out, this time to Shelly! I had to update my insurance policy due to a change in marital status and she was an amazing help during the process. She explained everything in easy to understand terms and provided updates as soon as she received them from the underwriter. Thank you Shelly, you are so appreciated!!"
We responded:
"Brooke, So excited that you took the time to post about your experience with my office. I know the team works really hard to do just as you say, so I am so happy you felt that. I will share with my team along with my own pat on the back. Thanks Matt"
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Ivan Simon

December 31, 2025

5  out of  5
rating by Ivan Simon
"All I needed was a printed copy of my renters policy and despite not being a direct client they were more than willing to help"
We responded:
"Ivan, hank you for taking the time to post about your experience with my office. While we of course spend most of our time helping our own customers, we understand completely that sometimes someone just needs some help, so happy we were able to make your life a bit easier!! Happy new year, Matt"
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Burt Ollestad

December 31, 2025

5  out of  5
rating by Burt Ollestad
"Tori from Matt Flinn agency was quite helpful in getting me a very competitive rate on on my auto insurance. Highly recommend."
We responded:
"Burt, Happy new year!! Thank you for taking the time to post about your experience in working with Tori on your auto insurance. We work hard to make sure customers understand their coverage and leverage every possible discount, and I am happy that landed with you!! Thanks again, Matt"
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Rotorav8r **

December 31, 2025

5  out of  5
rating by Rotorav8r **
"I added another car to my auto policy and worked with Jennifer. As always, Jennifer and the entire staff at Matt Flinn’s State Farm is helpful to take care of my needs and answer any questions I may have."
We responded:
"Thank you for the opportunity to work with you on your auto insurance and keep up with your changes!! Glad Jennifer was able to make it easy for you. Thanks Matt"
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Ryan Lazib

December 31, 2025

5  out of  5
rating by Ryan Lazib
"They have always been very quick to help and reply. This week Jennifer was able to make changes to my policies for me very quickly for me on short notice while I was moving, which was a lifesaver. Tori and Lynsey are also super helpful!"
We responded:
"Ryan, Thank you so much for taking the time to recognize many of the folks on the team and especially Jennifer. We know that moving can be stressful, and that your insurance shouldn't increase that stress so I am happy to hear that we were able to make that part of the move smooth!! Thanks again, Matt"
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Luke Diers

December 30, 2025

5  out of  5
rating by Luke Diers
"Trish was extremely helpful and punctual. She helped with finding the coverage I needed, and the best options and deals for me."
We responded:
"Luke, Thank you for posting about your experience in working with Trish. I know she is passionate about making sure everyone is covered correctly, while leveraging every possible discount in a helpful way, and it seems that this landed perfectly with you. Thank you also for the opportunity to work with you! Matt"
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Lina Yan

December 27, 2025

5  out of  5
rating by Lina Yan
"Great experience working with Alexa. She was professional, responsive, and made the insurance process clear and easy. I truly appreciated her efficiency and support."
We responded:
"Lina, thank you for allowing my office to help with your insurance and posting about your experience in working with Alexa. "professional, responsive, and making things clear and easy" is exactly how we want to do things!! Thanks again, Matt"
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Aubrie Williams

December 27, 2025

5  out of  5
rating by Aubrie Williams
"Great phone calls with Jennifer, and the whole team. Our main agent was out of the office with a sick kid, so Jennifer was super helpful in getting us quotes for home buying purposes with our urgent same day deadlines. She was very efficient and knew her info or knew how to find it fast. All good stuff about the team at this office!"
We responded:
"Aubrie, I can't thank you enough for posting about how my office was able to work together to get things done for you. As a customer I know it is easier to have a single point of contact, but we do work hard to pick up for each other as needed, and it looks like Jennfer was able to do just that!! Thank you for the opportunity to work with you! Matt"
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Ben Callahan

December 19, 2025

5  out of  5
rating by Ben Callahan
"Absolutely amazing customer service! Jennifer took my call at the end of the business day on a Friday before a holiday break and spent the time to help me insure a new vehicle and find a creative solution to another problem I had. Exquisite customer service and highly appreciated, thank you!"
We responded:
"Ben, So happy we were able to get things taken care of for you, and thank you for posting about your experience working with Jennifer. It will make her day to come in on Monday and be recognized!! Thanks again, Matt"
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Anthony Toliver

December 19, 2025

5  out of  5
rating by Anthony Toliver
"Tori Coey ⭐️⭐️⭐️⭐️⭐️ I had a great experience working with my State Farm account representative Tori Coey. They were friendly, knowledgeable, and took the time to clearly explain any of my questions. Everything was handled quickly and professionally, and I felt confident knowing my insurance needs were in good hands. Highly recommend for anyone looking for reliable and responsive service!"
We responded:
"Anthony, Thank you for allowing my office and Tori to take great care of you!! Tori works hard to do just as you outlined and so happy it landed well with you and we were to give you that confidence!! Thanks again, Matt"
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enrique huerta

December 17, 2025

5  out of  5
rating by enrique huerta
"Jennifer was great and kind, made the process of adding a vehicle to my insurance super easy. Thank you!!"
We responded:
"Enrique, thank you so much for the opportunity to help with your auto insurance and posting about your experience of how Jennifer made it really easy!!! Much appreciated, Matt"
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Chongfeng Hu

December 17, 2025

5  out of  5
rating by Chongfeng Hu
"Alexa is a rock star! She took the time to understand my needs, and was able to generate competitive quotes within the same day. She also stays on top of all my email inquiries. I'd love to continue working with Alexa and team."
We responded:
"Chongfeng, Thank you so much for taking the time to share your experience with Alexa. She and the entire team here works really hard to make sure customers are and feel taken care of, and I am glad that landed with you! Matt"
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Yahya Malik

December 16, 2025

5  out of  5
rating by Yahya Malik
"After a gap of about 60+ years I came back to State Farm. It was a bumpy road till I talked to Sally Scherping. One call and she took care of whatever was pending in my file. Good Job, Sally"
We responded:
"Yahya, Sally works really hard to take care of folks all the time, but especially when things get a little off for whatever reason. Thank you for recognizing her efforts and allowing us the opportunity to protect you! Thanks Matt"
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Sharath K

December 10, 2025

5  out of  5
rating by Sharath K
"I wanted to express my sincere appreciation to Jennifer for all the help. She was incredible and went above and beyond to make sure I understood my options and felt confident in my decisions. Thank you for being so reliable and thoughtful."
We responded:
"Sharath, Jennifer and the entire team works really hard to make sure folks feel just as you outlined, confident in their decisions because of understanding!!! I am so happy that we were able to do this, and thank you for allowing us to provide you that understanding! Matt"
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Danli Wang

December 9, 2025

5  out of  5
rating by Danli Wang
"I had an excellent experience working with Linsey Mitchell from State Farm. From start to finish, she was attentive to my needs and incredibly professional in her approach. Linsey demonstrated strong knowledge of insurance products and took the time to provide detailed explanations that helped me understand my options. She followed through on everything she promised, which I really appreciated. I'm particularly happy with the great price I received after bundling my property and auto insurance together. Linsey made the entire process smooth and straightforward. I highly recommend Linsey Mitchell for anyone looking for quality insurance service with State Farm."
We responded:
"Danli, Thank you so much for the opportunity to protect your property and auto, and ESPECIALLY for taking the time to recognize Linsey's efforts. It means a lot to her and the team as she works really hard to get folks covered the right way, with the absolute best price possible. Thanks again, Matt"
Profile photo of Daniel Gonzales

Daniel Gonzales

December 9, 2025

5  out of  5
rating by Daniel Gonzales
"Jennifer was polite and extremely professional. Got me taken care of fast and was very kind through the process."
We responded:
"Daniel, I couldn't be happier to hear you reference, polite, professional and kind describing my team. Thank you so much, Matt"
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Robert Felten

December 7, 2025

5  out of  5
rating by Robert Felten
"Spent a lot of time going over all my needs and potential changes to my policies. Very friendly."
We responded:
"Robert, First of all thank you so much for the opportunity to work with you and for providing feedback about the office. Spending time making sure customers are covered correctly, have all discounts possible, and understand their options is precisely what we focus on, and I am ecstatic that you found it helpful!! Thanks Matt"
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Darren Lee

December 6, 2025

5  out of  5
rating by Darren Lee
"Sally Scherping provided awesome customer service! I'm not in my home state, so had to contact Matt Flinn's office somewhat out--of-the-blue for renter's liability insurance. Sally made the process super easy and efficient! I would highly recommend this office for any insurance needs."
We responded:
"Darren, Thank you so much for the opportunity to work with you as well as posting about your experience in working with Sally. I am so happy that she could make getting your renters insurance a breeze!! Thanks again, Matt"
Profile photo of Katie Garrett

Katie Garrett

December 6, 2025

5  out of  5
rating by Katie Garrett
"I’ve been with Matt Flinn for 5 years and have always had great service. His team helped me save money on renter’s insurance and are quick to answer any questions with clear explanations, especially when it comes to premium changes. They also made adjusting my coverage for windshield repairs simple and stress-free. A big thank-you to Sally, who has been with me since day one and always provides exceptional support. Highly recommend!"
We responded:
"Katie, We so appreciate you allowing us to help you over the years and thank you very much for posting about the team and Sally specifically. They all work really hard to take great care of customers, and Sally is a Wizard at doing just that. Thanks again, Matt"
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J Tucker

December 5, 2025

5  out of  5
rating by J Tucker
"This State Farm agency is excellent! For the 12.5 years that I lived in King County, every person at Matt Flinn's agency was incredible! Jennifer just helped me again this week, so pleasant--thank you! I feel blessed that I had an entire office of truly amazing people available with over-the-top customer service! Jan"
We responded:
"Jan, you are so right that Sally is a huge help and wonderful. She, and the entire team, works so hard to do just as you outlined. Thank you for the opportunity to work with you! Matt "
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Thomas Goodrich

December 4, 2025

5  out of  5
rating by Thomas Goodrich
"Jennifer did a great job setting up and detailing options."
We responded:
"Thomas, Thank you for taking the time to provide feedback on your experience in working with Jennifer. We also appreciate you giving us the opportunity to review the options that fit your needs, and get you the coverage you want. Thanks again, Matt"
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Dong Kailun

December 2, 2025

5  out of  5
rating by Dong Kailun
"I insured with MF for a few years and decided to switch recently due to costs. Sally helped me out with double checking overlapped policy and issued me a refund MONTHS after the expiration date. Communication is smooth and I actually think it is rare in this market to come across such good customer service. Thank you Sally!"
We responded:
"Dong, Thank you so much for the opportunity to work with you, and Sally and the entire team work really hard to take great care of folks no matter their situation. Thank again and look forward to working with you in the future. Matt"
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Brian G. Harris

December 2, 2025

5  out of  5
rating by Brian G. Harris
"Jennifer is awesome! Very helpful. Helped me with a Renters Insurance policy. When I called the office they were very friendly and went out of their way to help me when I needed it. Highly recommend. Give them a call and ask for Jennifer!"
We responded:
"Brian, Thank you so much for taking the time to post about our experience working Jennifer. Being acknowledged like this will make her day, as well as the entire team!! Matt"
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Carlos Castillo

November 28, 2025

5  out of  5
rating by Carlos Castillo
"I had an excellent experience with Jennifer at State Farm. She helped me right away and saved me from a large charge that was about to hit my credit card. She took the time to explain everything clearly and made sure my policy was updated correctly so only my Civic is listed under my billing. Fast, professional, and truly helpful. I really appreciate her support. Highly recommended."
We responded:
"Carlos, So happy Jennifer was able to get your taken care of. Doesn't get any better than helpful and saving money!!! Thanks again, Matt"
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Cath

November 27, 2025

5  out of  5
rating by Cath
"Thanks for all your help in making our move and insurance changes smooth and successful! Thanks to Jennifer for our reassuring conversation today as we finalize the process :)"
We responded:
"Thank you so much for taking the time to post about working with Jennifer. She works really hard to make people feel comfortable about their insurance coverage, and it clearly landed with you. Thanks again, Matt"