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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ibrahim

November 21, 2025

5  out of  5
rating by Ibrahim
"Great customer service, very helpful!"
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John Minato

November 21, 2025

5  out of  5
rating by John Minato
"I've been a client with Matt Flinn's office for over a decade and I have had the pleasure to refer his office to my family. In a recent conversation with Jennifer, she called to review and update my policy. There were several areas where increases were not only smart, they made a lot of sense. Jennifer found an area in the policy where there was an actual gap in coverage. Five stars for Jennifer as her observations were clearly in my best interests. Five stars for Matt Flinn...for having knowledgeable and capable staff. I would definitely recommend the services of Matt Flinn State Farm."
We responded:
"John, your loyalty and referrals are greatly appreciated! I'm thrilled that Sally provided such positive and helpful assistance with your recent claim. We're pleased to hear you found our service excellent and professional. Thank you for recognizing Sally's support and expertise. We're grateful for your kind words and look forward to assisting you and your family for many more years to come! - Matt Flinn - State Farm Insurance Agent, Redmond, WA"
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Northwest Evaluation Center

November 18, 2025

5  out of  5
rating by Northwest Evaluation Center
"Alexa is absolutely one of the most patient, and polite insurance professionals I have ever encountered. All I can say is thank you! Dr. Singer"
We responded:
"Dr. Singer, thank you so much for taking the time to post about your experience in working with Alexa. I will share this with the team, and it will make Alexa's day! Thanks again, Matt"
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Sahil Sahil

November 17, 2025

5  out of  5
rating by Sahil Sahil
"“I had an amazing experience with Linsey at State Farm! I got my auto insurance over a phone call, and she made the whole process super easy and smooth. She is very helpful, friendly, and professional. Truly an awesome person to work with. Highly recommended!”"
We responded:
"Simple, smooth, friendly and professional is absolutely wonderful ways to describe how we try and make the insurance process, and I am glad Linsey was able to do just that for you. Thank you for the opportunity to work with you! Matt"
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Charlie Lee (Uni)

November 14, 2025

5  out of  5
rating by Charlie Lee (Uni)
"I have a great experience 2ith this state farm agency Jennifer was helping all my current insurance matter and I was so happy with it Great rate for my current car insurance I highly recommend to all my family members Thank you for your help Jennifer"
We responded:
"Charlie, I am so happy that Jennifer was able to help in such a way to cause you to want to post about your experience. She works really hard to take care of our customers and this will absolutely make her day. Thank you for the opportunity. Matt"
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Robin Stickney

November 7, 2025

5  out of  5
rating by Robin Stickney
"My previous insurance company substantially raised their rates, and Tori of Matt’s office was super helpful and professional in going over the options. The rates were much better, too. Sally was especially helpful when there was a mix up with the homeowners policy and my mortgage company. She was professional, kind, and took care of things promptly."
We responded:
"Thank you, Robin, for sharing your experience! I'm glad Tori was able to assist you with professionalism and provide better rate options. We’re always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Paulette de Coriolis

October 31, 2025

5  out of  5
rating by Paulette de Coriolis
"Jennifer was knowledgeable, professional, and friendly on a recent phone call. She quickly found my HO6 policy, explained the minutiae I asked about, prepared a new quote, and explained billing."
We responded:
"Paulette, Thank you for taking the time to post about your experience with Jennifer, and more importantly for being a customer for so long. We really appreciate it. Thanks Matt"
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Jess Foley

October 30, 2025

5  out of  5
rating by Jess Foley
"Linsey Mitchell is great to work with."
We responded:
"Thank you, Jess! I'm happy to hear that Linsey provided you with a great experience. Our team is dedicated to offering the best service possible. If you ever need anything else, feel free to reach out!"
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Leslie Brown

October 26, 2025

5  out of  5
rating by Leslie Brown
"My experience with Jennifer O’Connell in Matt Flinn's office was that she was very professional, personable, and understanding. She was quick to answer my questions and resolve any problems. I’m very happy with this team. Thank you!"
We responded:
"Leslie, thank you very much for taking the time to post about Jennifer and your experience with my office. It will absolutely make her day! Thanks Matt"
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Igor Chernitsky

October 20, 2025

1  out of  5
rating by Igor Chernitsky
"These guys are not going to help you out with any claim, they're not even answering phones."
We responded:
"I am sorry that you are having a difficult time getting in touch with claims. Per our conversation I have talked with my team about making sure phone messages are shared appropriately. I am also glad we have been able to get your claims handler in touch with you and have a follow-up note to make sure this continues to happen. Thanks Matt"
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Annie Griff

October 16, 2025

5  out of  5
rating by Annie Griff
"Matt and Sally have been so helpful as we transitioned to a new office. Our previous office made some critical errors regarding coverage and did not take responsibility for the mistake. Matt reviewed our many policies made recommendations and took the time to explain in detail what the best options were for us. Sally helped us change our payment plan to really simplify things for us and was tenacious in helping to resolve a billing issue regarding a lost payment through State Farm. I can't recommend this office enough."
We responded:
"Annie, thank you for your wonderful feedback! I'm happy to hear that we were able to assist you during your transition and simplify your insurance needs. It's great to know that their efforts made a positive impact. If you ever need further assistance or have any questions, feel free to reach out. Thanks for choosing us!"
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Zelda M

October 14, 2025

5  out of  5
rating by Zelda M
"Very easy and helpful process to switch over my car insurance to State Farm. Linsey answered all my questions promptly and thoroughly. And Matt gave me a call to check in about concerns I had about the Safe & Save app. So far, so good in responsiveness and customer service!"
We responded:
"Thank you for your review, Zelda! I'm glad to hear that Linsey was able to assist you with your questions and that our office followed up regarding the Safe & Save app. We’re committed to providing excellent customer service and responsiveness. Let us know if there's anything else we can do for you!"
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Mark Chase

October 7, 2025

5  out of  5
rating by Mark Chase
"I have delt with Matt Flinn and a host of the employees, Most recently extensively with Sally S. and found the service remarkable and responsive. I wish to recommend plying your custom for your insurance needs with Matt Flinn."
We responded:
"Thank you, Mark! I'm happy to hear that you found our service remarkable and responsive. Sally and the rest of our team strive to provide the best experience possible. We appreciate your recommendation and look forward to assisting you with any future insurance needs. Let us know if there's anything else we can do for you!"
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David Barber

October 2, 2025

2  out of  5
rating by David Barber
"Previous Review: Considerable frustration with claims management and little to no help from our agent in getting claim resolved. Being without a vehicle for weeks on end is a bad experience in itself, but having to self-manage my claim to get anything done reflects poorlly on our local office/agent and State Farm as a whole. For years, we experiencede great service from State Farm and this office. However, over the last 2 years the quality of service has dimished while prices increased drastically. After decades of being with State Farm, we are considering better options for our household."
We responded:
"David, Thank you for also reaching out to me personally about your frustration with the claims team and how your claim has been handled and the level of work you have had to put in. That is very frustrating, and I wish that I had a magic wand to cleanly fix it. We will of course reach out to the claims team to give them a final nudge to push the claim over the finish line for you. Thanks again for reaching out to me personally along with the review. Matt"
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Jessica Diedrich

October 2, 2025

5  out of  5
rating by Jessica Diedrich
"I’ve had the pleasure of working with Sally. S. for my auto insurance needs, and I couldn’t be happier with the experience. From the very beginning, she was attentive, knowledgeable, and genuinely committed to finding the best coverage for our situation. She took the time to explain all our options clearly, answered every question with patience, and made sure we felt confident in my choices. What really sets Sally apart is her responsiveness and personal touch. Whether it’s updating my policy, handling a claim, or just checking in, she's always quick to respond and incredibly helpful. It’s rare to find someone who combines professionalism with such a friendly, down-to-earth approach. If you’re looking for an auto insurance agent who truly has your back, I highly recommend Sally. She has earned my trust, and I’ll be sticking with her for years to come."
We responded:
"Thank you, Jessica, for sharing your wonderful experience with Sally! I'm delighted to hear how attentive and knowledgeable she was in assisting with your insurance needs. Her commitment to providing a personal touch and quick responses truly makes a difference. We appreciate your trust and look forward to continuing to support you. Let us know if there's anything else we can do for you!"
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Mary Nugent

October 1, 2025

5  out of  5
rating by Mary Nugent
"Thank you Sally for helping me with my claim for the emergency roadside service from last weekend and directing me on how to get reimbursed. I really appreciate it. The personal touch your office provides is so wonderful. I am so glad I am with State Farm Matt Flinns office."
We responded:
"Mary. Wow, thank you so much for taking the time to post about your experience with my office, state farm, and especially Sally. We appreciate you trusting us to take are of your insurance needs. Thanks again, Matt"
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michelle rios

September 29, 2025

5  out of  5
rating by michelle rios
"Alecia is wonderful. She was patient and thorough explaining what would best fit my needs."
We responded:
"Thank you, Michelle! I'm happy to hear that Alecia provided you with such a thorough and patient experience. Our team is dedicated to ensuring you find the right fit for your needs. If you have any more questions or need further assistance, feel free to reach out!"
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karim alshamasawi

September 29, 2025

5  out of  5
rating by karim alshamasawi
"Anders helped me set up my car insurance and life insurance all while saving money. Very helpful and professional highly recommended!"
We responded:
"Karim, thank you for your wonderful feedback! I'm happy to hear that Anders was able to assist you with setting up your insurance while also helping you save money. We appreciate your recommendation and are here for any future needs you may have. Let us know if there's anything else we can do for you!"
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Carson Justice

September 26, 2025

5  out of  5
rating by Carson Justice
"Sally did an amazing job setting up my insurance! She was super kind and helpful! If I ever need help again, I hope to talk with sally again!"
We responded:
"Carson, thank you for your wonderful feedback! I'm delighted to hear that Sally provided you with such a positive experience while setting up your insurance. We’re always here to assist you, so feel free to reach out anytime you need help!"
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Greg Gille

September 24, 2025

5  out of  5
rating by Greg Gille
"As an insurance customer, I have had the opportunity to work with Sally Scherping for many years. She is probably the best customer service representative I have ever worked with. She is very sweet, kind, and smart. It is apparent that she knows the business and always knows the right thing to say. If I were Matt Flinn, I would hold onto her without reservation. If I were looking for a CS Rep, I would hire her in an instant. She is a keeper. Best Regards to Sally and Matt! Greg Gille Duvall, WA"
We responded:
"Thank you, Greg, for your wonderful feedback! I'm delighted to hear about your positive experience with Sally. She truly is an asset to our team, and your kind words mean a lot to us. We’re grateful to have her on board and appreciate your support. If you ever need anything, feel free to reach out!"
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Jt

September 19, 2025

5  out of  5
rating by Jt
"Sally is the best!! I can tell that she genuinely cares about her customers and their needs! The rest of Matt’s team is amazing as well! 😊😊😊"
We responded:
"Thank you, Jt! I'm happy to hear that Sally and the rest of the team have made such a positive impression. We strive to provide genuine care and support to all our customers. If there's anything else we can do for you, just let us know!"
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Kaitlyn McElrath

September 13, 2025

5  out of  5
rating by Kaitlyn McElrath
"Everyone is so friendly and respond so quickly. I always feel heard and like I'm not just an item on the to do list. Great experience, consistently"
We responded:
"Thank you, Kaitlyn! I'm happy to know you feel valued and appreciated by our team. Your experience is important to us, and we're glad to provide you with friendly and prompt service. Let us know if there's anything else we can assist you with!"
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Grace Steuart (Buster's Mom)

September 12, 2025

5  out of  5
rating by Grace Steuart (Buster's Mom)
"Jennifer was amazing and helped me get all my policies organized and set up to auto pay. It was a real pleasure working with her, she's very personable and professional. I can't thank her enough!!!"
We responded:
"Thank you, Grace! I'm so happy to hear that Jennifer was able to assist you in organizing your policies and setting up auto pay. Her personable and professional approach is something we truly value. If you need anything else, feel free to reach out!"
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Billy Fair

September 11, 2025

5  out of  5
rating by Billy Fair
"Matt and his team have been incredibly insightful, informative, helpful and friendly with all of my insurance needs. They are quick to respond to requests and have always been available for contact when I need them. Can’t recommend them enough!"
We responded:
"Thank you, Billy! I'm happy to hear that our team has been insightful and helpful with your insurance needs. We always strive to be responsive and available for our customers. Let us know if there's anything else we can assist you with!"
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Mackenzie Courtney

September 10, 2025

5  out of  5
rating by Mackenzie Courtney
"Linsey helped me get life insurance in place! She explained the benefits and cost to help me make sure I got the best plan to cover my needs! She is the best!!"
We responded:
"Thank you, Mackenzie! I'm happy to hear that Linsey was able to assist you with your insurance needs. We appreciate your kind words and are always here to help with any questions or future needs. Thanks for choosing us!"