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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bonnie Biallas

February 26, 2026

5  out of  5
rating by Bonnie Biallas
"Trish made switching insurance a great experience! She invested the time to explain everything, try several different quotes, and in the end got me much better insurance for the same price as I had had with a different company. Thanks Trish!"
We responded:
"Bonnie, Thank you so much for allowing us the opportunity work with you to build auto and renters insurance that fits what you are wanting and needing. Often when you take just a bit of time, with someone knowledgeable, like Trish, we are able to do just as you outlined. Thanks again, Matt"
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T S

February 24, 2026

5  out of  5
rating by T S
"Alexa went above and beyond to answer all my questions and even double checked all the details. They responded quickly and clearly, felt like I was discussing insurance with a friend."
We responded:
"T, Thank you so much for recognizing the tone that Alexa, and the entire team, tries to take in helping our customers make decisions about how to protect themselves appropriately. We believe that talking with your insurance company shouldn't be a pain. Thanks again, and look forward to working with you in the future. Matt"
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Adit Manurkar

February 20, 2026

5  out of  5
rating by Adit Manurkar
"Alexa provided great service while helping me navigate my new auto and renters insurance policies. She was patient, knowledgeable, and made the entire process smooth and straightforward."
We responded:
"Adit, Thank you for recognizing Alexa's ability to make getting the right coverage for your auto insurance and renters insurance a smooth one. She works really hard to do just that, and we look forward to working with you as life changes in the future. Thanks Matt"
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Jade Oceana

February 20, 2026

5  out of  5
rating by Jade Oceana
"Had a great experience! Thanks you Mia!"
We responded:
"Jade, I can't thank you enough for recognizing your experience with Mia. She is new to my office but brings a wealth of state farm experience, and that great southern charm is amazing as well. Thank you for allowing us the opportunity to work with you. Matt"
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Ruth West

February 17, 2026

5  out of  5
rating by Ruth West
"Mia took all the time needed to explore options for my policy and coverage. She was very knowledgeable, professional, and friendly to work with."
We responded:
"Thank you for your review, Ruth! I'm happy to hear that Jennifer provided you with such knowledgeable and friendly service while exploring your policy options. Our team is dedicated to offering professional and personalized assistance. If you ever have more questions or need further assistance, feel free to reach out. Thanks for choosing us!"
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Audun Pickett

February 13, 2026

5  out of  5
rating by Audun Pickett
"Trish Oliver was so personable and helpful when she helped me return to State Farm! I truly feel as though she’s in my corner. Trish gave me a much lower monthly rate than what I had through another provider and it came with more coverage! I highly recommend working with Trish and the rest of her team should you need auto/renters insurance."
We responded:
"Audun, Thank you so much for recognizing that through engaging with Trish, and my team, you were able to get more coverage for less money. Often with just a bit of time to understand what is needed while leveraging every possible discount allows us to do just that!!! Thanks again, Matt"
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Dawn Sherman

February 10, 2026

5  out of  5
rating by Dawn Sherman
"I recently had the pleasure to work with Trish for review and quotes on our auto and home insurance package. Trish was incredibly prompt with the requested quotes . She went over and beyond, taking time to work the proposal to adjust limits and deductibles to best meet our needs. Trish’s customer care as a State Farm Agent is the best!"
We responded:
"Dawn, I so much appreciate you recognizing the time Trish takes in making sure you truly have the right coverages in place to protect your cars and your home. She words really hard to do just as you outlined so the recognition means a lot to all of us. Thanks Matt"
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C M (Jack)

February 3, 2026

5  out of  5
rating by C M (Jack)
"Trish at the Matt Flinn State Farm Agency is Amazing! She is very personable, thorough and genuine. Trish made it an awesome customer experience to get an auto quote."
We responded:
"Jack, Thank you so much for recognizing Trish in how she worked with you in getting the auto insurance put together. I have shared it with the entire team and it made their day. Thanks again, Matt"
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Karen Lee

January 26, 2026

5  out of  5
rating by Karen Lee
"Linsey Mitchell on Matt’s team was so awesome to work with! She’s so professional and patient to walk me through the house and auto insurance and explain the details. I finally got a good deal. I really appreciated her help!"
We responded:
"Karen, Thank you so much for the opportunity to work with you and posting about your experience with Linsey. The entire team hear wants to make sure folks understand what they have while leverage every possible discount to have the best price possible. So glad that landed with you. Matt"
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linda henry

January 25, 2026

5  out of  5
rating by linda henry
"When we worked with Raim Bennett, he was so helpful. He had a struggle getting our mailing and location addresses changed on the policies. We appreciate all his work."
We responded:
"Linda, thank you for your wonderful review! I'm glad to know that our office has been able to assist you effectively. Rhana is indeed a valuable part of our team, and I'm happy she has been able to keep you informed and help with any questions or issues. We appreciate your trust in us and look forward to continuing to serve your insurance needs. If you ever have any further questions or need assistance, please don't hesitate to reach out. - Matt Flinn - State Farm Insurance Agent, Redmond, WA"
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Julie Kennedy

January 24, 2026

5  out of  5
rating by Julie Kennedy
"Had a great experience working with Trish. She was responsive, and answered all my questions. I felt very relaxed and heard when speaking with her. I felt like I was talking with a friend. Highly recommend her."
We responded:
"Julie, first of all thank you for trusting my office for such a long time. I really appreciate the opportunity to work with you and your family as things change over time. Secondly thank you for posting about your experience in working with Trish. She is new to my office, but not insurance, and she is doing a tremendous job. Thanks again, Matt"
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Lara Bowers

January 24, 2026

5  out of  5
rating by Lara Bowers
"I am very happy with my customer service with Linsey Mitchell. She goes above and beyond to answer all of my questions. I feel she does her best to get me the right coverage for my car and apt. I am also very happy with the price of my insurance."
We responded:
"Lara, Thank you for allowing Linsey the opportunity to make sure you have the right coverage for your auto and renters insurance. I do think she does an amazing job of making sure folks understand what they need in the most cost effective way possible. Thank again, Matt"
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Bella Makagon

January 21, 2026

5  out of  5
rating by Bella Makagon
"This team is great work with, Jennifer is always very supportive and helpful, very knowlegable. I would recommend this team if you are looking for one."
We responded:
"Bella, Thank you for taking the time to post a rating for the agency. The team works really hard to provide folks the right coverage, for the best price, and provide amazing service. Since you provided a 4 star rating, I am assuming we hit on at least a couple of those, but I couldn't find you in our system under the last name on the review, so I couldn't double check. Please reach out to the office is there is anything specific we could do for you. Thanks Matt"
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Scott Pedley

January 21, 2026

5  out of  5
rating by Scott Pedley
"Trish was very detailed oriented and a pleasure to talk to"
We responded:
"Scott, thank you so much for posting about Trish and your experience in working with her. This will make the teams morning to see this!! Thanks again, Matt"
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Shreyash Sawant

January 16, 2026

5  out of  5
rating by Shreyash Sawant
"Trish was really amazing, she helped me with understanding all the coverages and helped me get the best deal that was suited for me !!"
We responded:
"Shreyash, I think Trish is amazing also, but I am biased, haha. Thank you for the opportunity to work with you and allowing Trish to give you get the coverages that you wanted!! Matt"
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Kazi Bern

January 16, 2026

5  out of  5
rating by Kazi Bern
"I worked with Tori and expressed that my main concern was having a personal relationship with my agent. Before I committed to her, she told me to Google and Facebook their office to get a feeling of who she is, along with her team. When I made the decision to switch, it was easy. I know that I can reach out to Tori and she will be quick to reply, and see that I get everything that I need. I was with my last agent for many years and expect I will have the same relationship with Tori."
We responded:
"Kazi, Thank you for posting about your experience in working with Tori. We really appreciate you taking the time to post about your experience, and please know that there are 9 other folks on the team with Tori who are also here to help when you need it! Thanks again, Matt"
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Anoushka A.

January 16, 2026

5  out of  5
rating by Anoushka A.
"I have always received excellent service from the Matt Flinn agency! Jennifer was quick to respond to my inquiries and extremely helpful in getting my questions answered. This team has always been very reliable and I would definitely recommend them!"
We responded:
"Anoushka, Thank you so much for posting about your experience with Jennifer and the entire team. We work hard to really take care of our customers and glad you have felt that! Matt"
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piercer556

January 16, 2026

5  out of  5
rating by piercer556
"Had a simple problem with the mail and needed updated insurance cards. Jennifer was an outstanding person to speak with and fixed everything in seconds with a bright and beautiful disposition."
We responded:
"Sometimes the simple things can be the most annoying and I am happy Jennifer was able to stop something simple from becoming an issue for you. Thanks much, Matt"
Profile photo of Kursat Yilmaz (Kursat)

Kursat Yilmaz (Kursat)

January 14, 2026

5  out of  5
rating by Kursat Yilmaz (Kursat)
"Trish did an amazing job and helped me understand all the details of each insurance option. She is very supportive and truly cares about her customers’ needs."
We responded:
"Kursat, Thank you so very much for the opportunity to work with you and recognizing Trish. Trish is new to the office (not new to insurance) and this is exactly why she was a great fit for the team. Very much appreciated!! Matt"
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justin neidermeyer

January 12, 2026

5  out of  5
rating by justin neidermeyer
"Trish was wonderful to work with, will certainly be calling again for another policy"
We responded:
"Justin, Thank you for allowing Trish to take great care of you, and we all look forward to working with you as your life changes. Matt"
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Morgan Derushe

January 10, 2026

5  out of  5
rating by Morgan Derushe
"Trish was great to work with! She made getting a car insurance quote easy and stress-free, and answered all my questions. I really appreciated her help!!"
We responded:
"Morgan, I think Trish is great to work with also, haha. Thank you for taking the time to post about how she was able to make things stress free while being able to answer your questions and provide guidance. Exactly how we want things to work. Thanks much, Matt"
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Rafael Tovar

January 8, 2026

5  out of  5
rating by Rafael Tovar
"Sally Scherping is seriously the best State Farm agent I’ve ever had, hands down. I’ve been with her for years and she’s earned every bit of my trust. Stuff comes up? She’s on it right away. Doesn’t matter if it’s complicated. If she doesn’t know the answer on the spot, she figures it out fast and gets it handled. No excuses, no passing the buck. This whole thing with the window replacement claim had been dragging on forever, plus a separate windshield issue where three different third-party companies kept messing up the communication and denying it for ridiculous reasons. Sally didn’t let any of it slide. She fought for me, tracked down exactly why the windshield was getting blocked, dealt with all the back-and-forth nonsense, and just got it resolved today. Her whole team is great too. Jennifer in the office especially, super helpful and on top of everything. In this big corporate insurance world that can feel so impersonal and frustrating, Sally is the opposite. She actually cares, she rides the ups and downs with you, and she stays the same genuine person no matter what. I feel lucky to have her as my agent. Sally, don’t ever change. You’re awesome. If anyone’s looking for an agent who will actually have your back, go with her. You won’t regret it."
We responded:
"Rafael, Please don't let the shortness of my response reflect a lack of appreciation for you taking the time to recognize Sally and how she works. She is relentless in her caring for our customers and you got to see it first hand. Thanks Matt"
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Lisa Lone

January 6, 2026

5  out of  5
rating by Lisa Lone
"Alicia on Matt's team was wonderful when I switched back to State Farm. I really appreciate her going over the details of my policy and her friendly demeanor was very appreciated."
We responded:
"Lisa, Thank you so much for the opportunity to work with you and taking the time to post about your experience in working with Alecia. Having the knowledge to help and do it in a friendly way is a big strength for Alecia, and I am so happy that it landed with you. Thanks Matt"
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Brooke Reedy

January 4, 2026

5  out of  5
rating by Brooke Reedy
"I have had insurance with State Farm and specifically with Matt’s team for a few year now. They are all wonderful people to work with, they make sure that everything is seamless and no hiccups happen. Special shout out to Cassie, she is always so happy to help and so kind. Thank you to the team for being so amazing!! 4/30/2021 update Special shout out to Emily! There were some changes that were being made to my policy and she explained everything with ease and patiently listened to my concerns and answered all of my questions. I’m so grateful knowing that I will be well taken care of when it comes to the employees working here. 01/04/2026 update: Another shout out, this time to Shelly! I had to update my insurance policy due to a change in marital status and she was an amazing help during the process. She explained everything in easy to understand terms and provided updates as soon as she received them from the underwriter. Thank you Shelly, you are so appreciated!!"
We responded:
"Brooke, So excited that you took the time to post about your experience with my office. I know the team works really hard to do just as you say, so I am so happy you felt that. I will share with my team along with my own pat on the back. Thanks Matt"
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Ivan Simon

December 31, 2025

5  out of  5
rating by Ivan Simon
"All I needed was a printed copy of my renters policy and despite not being a direct client they were more than willing to help"
We responded:
"Ivan, hank you for taking the time to post about your experience with my office. While we of course spend most of our time helping our own customers, we understand completely that sometimes someone just needs some help, so happy we were able to make your life a bit easier!! Happy new year, Matt"